Shipping & Returns

• Shipping Destinations

  TUUMIIST currently ships to valid addresses within the United States. We do not currently ship internationally. Certain U.S. territories, APO/FPO/DPO addresses, P.O. boxes, or remote locations may be subject to carrier or product restrictions. Contact support@tuumiist.com before ordering if you are unsure whether we can deliver to your address.

  Order Processing and Delivery Estimates

  Orders are normally processed promptly after payment and address verification. Most in-stock orders are delivered within approximately 3 business days, but this is an estimate and not a guaranteed delivery date. Business days exclude weekends and U.S. federal holidays.

  Actual delivery time may vary because of order volume, inventory location, weather, carrier disruptions, address issues, or other circumstances outside our reasonable control. Any delivery estimate shown at checkout or in an order confirmation is also an estimate unless expressly identified as guaranteed.

  Fulfillment Partners and Carriers

  Orders may be fulfilled from different U.S. inventory locations and may be shipped by TUUMIIST or a third-party fulfillment partner. Depending on inventory and destination, an order may arrive through Amazon Logistics, UPS, FedEx, USPS, or another suitable carrier. Packaging or tracking notifications may identify the applicable fulfillment provider or carrier.

  We may select or change the carrier or service level as long as the replacement service is reasonably comparable and does not increase the amount charged to you.

  Shipping Charges

  Any applicable shipping charge will be displayed at checkout before payment. Promotional or free-shipping offers may be subject to stated conditions. We do not add customs duties because we currently ship only within the United States.

  Tracking

  When tracking is available, we will send it to the email address or phone number provided with the order. Tracking information can take up to 24–48 hours to update after a shipping label is created.

  Address Changes and Order Cancellation

  Contact support@tuumiist.com as soon as possible if you need to cancel an order or correct the shipping address. We will try to help, but we cannot guarantee a change or cancellation after an order has entered fulfillment or shipped.

  Customers are responsible for providing a complete and accurate delivery address. Additional shipping costs caused by an incorrect or incomplete customer-provided address may be deducted from a refund or charged before reshipment, except where prohibited by law.

  Delays and Backorders

  If we learn that we cannot ship within a time we expressly promised, we will notify you and provide a revised estimate when reasonably possible. You may agree to the delay or cancel the unshipped order for a full refund. If we cannot fulfill an order, we will cancel it and refund the amount paid for the unshipped item, including applicable shipping charges.

  Lost, Damaged, or Missing Packages

  Inspect your order promptly after delivery. If an item arrives damaged, defective, incorrect, or incomplete, contact support@tuumiist.com within 7 days of delivery and include your order number, a description of the issue, and clear photos or video when applicable.

  For confirmed fulfillment errors or transit damage, TUUMIIST will provide an appropriate remedy, such as replacement parts, a replacement product, or a refund, at no additional return-shipping cost to you. Do not discard the product or packaging until we confirm that it is no longer needed.

  If tracking shows delivery but you cannot locate the package, first check the delivery area, household members, neighbors, and the carrier. Then contact us promptly so we can help investigate. Carrier investigations and replacements remain subject to the facts of the claim and applicable law.

  Refused and Undeliverable Packages

  If a package is returned because it was refused or because the customer provided an incorrect, incomplete, or undeliverable address, we may deduct the actual outbound and return shipping costs from the refund, except where the refusal resulted from our error or where prohibited by law. We do not charge a restocking fee for eligible returns.

  Contact

  Questions about shipping may be sent to support@tuumiist.com.

30-Day Return Window

We accept eligible returns requested within 30 days after the order is delivered. To start a return, email support@tuumiist.com with your order number, the item you wish to return, and the reason for the return.

Do not mail a product back until we provide return instructions and the correct return address. Returns sent without authorization, to an incorrect address, or to a fulfillment partner shown on the original package may be delayed or refused.

Return Eligibility

For a change-of-mind return, the product must be in substantially the same condition in which it was received, with all included parts, accessories, manuals, and, where reasonably possible, the original packaging. The product must not show damage caused by misuse, improper cleaning, unauthorized modification, neglect, accident, or use contrary to its instructions.

We may reduce a refund to reflect a material loss in value caused by customer handling beyond what is reasonably necessary to inspect the product, to the extent permitted by law. We do not charge a standard restocking fee for eligible returns.

Gift cards, downloadable products, and items explicitly marked final sale are not returnable except where required by law. This exclusion does not limit rights relating to defective, damaged, or misdescribed products.

Damaged, Defective, Incorrect, or Incomplete Orders

Contact us within 7 days after delivery if an item arrives damaged, defective, incorrect, or incomplete. Include your order number and clear photos or video when applicable. If the issue is confirmed, TUUMIIST will provide a suitable remedy and cover reasonable return-shipping costs when a return is required.

Return Shipping

• For an approved change-of-mind return, the customer is responsible for return shipping.
• For a confirmed defective, damaged, incorrect, or materially misdescribed item, TUUMIIST will provide a prepaid label or reimburse reasonable authorized return-shipping costs.
• Original expedited or optional shipping charges are not refundable for a change-of-mind return. Standard outbound shipping will be handled as required by applicable law.

Use a trackable shipping service and retain the receipt until the return is completed. TUUMIIST is not responsible for a customer-arranged return that is lost or damaged before it reaches the authorized return location.

Inspection and Refund Timing

We will notify you after the return is received and inspected. If approved, the refund will be issued to the original payment method. We generally process approved refunds within 5–10 business days after inspection. Your bank, card issuer, PayPal, or other payment provider may require additional time to post the credit.

If more than 15 business days have passed since we confirmed approval, contact support@tuumiist.com.

Exchanges

The fastest way to obtain a different item is normally to return the eligible original item and place a new order. For a confirmed defect or fulfillment error, we may offer replacement parts or a replacement product without requiring a new purchase.

Order Cancellations

You may request cancellation before the order enters fulfillment. Contact us immediately at support@tuumiist.com. Cancellation is not guaranteed after fulfillment begins or a shipping label is created. Once shipped, the order is subject to this return policy.

Warranty Claims

Manufacturing defects may also be covered by the TUUMIIST Limited Warranty. The standard warranty period is 12 months from the original delivery date. Eligible customers who complete the published warranty-extension process may receive an additional 3 months, for a total of 15 months. Warranty service and returns are separate processes; contact support@tuumiist.com for assistance.

Return Address

After your return request is approved, mail the authorized return to:

REV-E0447/doudou 13611 Jurupa Ave Fontana, CA 92337 United States

The recipient name REV-E0447/doudou must appear exactly as shown so the warehouse can identify the return. Do not send an item to this address before receiving return authorization and instructions from TUUMIIST. Returns sent without authorization, without the required recipient name, or to an address shown on the original shipping label may be delayed or refused.

Contact

Email: support@tuumiist.com Authorized return address: REV-E0447/doudou, 13611 Jurupa Ave, Fontana, CA 92337, United States