Frequently asked questions

Email support@tuumiist.com with your order number, juicer model, a short description, and photos or video when helpful.

Contact our support team with your order information and the name or photo of the part. We will confirm the appropriate replacement option after reviewing your request.

Stop the machine and confirm that the removable parts and seals are installed correctly. Do not fill beyond the indicated level or locking mark. If leaking continues, send support a photo or short video of the assembled juicer.

Unplug the juicer and check that every part is installed and locked according to the user manual. Confirm the power connection before trying again. If the issue continues, contact Support and include your model and order number.

Do not operate the juicer until the seal is correctly reinstalled. Contact our support team for model-specific placement guidance or a replacement if the seal is damaged.

Unplug the machine, disassemble the removable parts, and rinse them soon after use. Use the included cleaning brush where needed and follow the care instructions for your model.

Use the tracking link in your shipping confirmation email or sign in to your TUUMIIST account to review available order information.