Versand

Shipping Destinations

TUUMIIST currently ships to valid addresses within the United States. We do not currently ship internationally. Certain U.S. territories, APO/FPO/DPO addresses, P.O. boxes, or remote locations may be subject to carrier or product restrictions. Contact support@tuumiist.com before ordering if you are unsure whether we can deliver to your address.

Order Processing and Delivery Estimates

Orders are normally processed promptly after payment and address verification. Most in-stock orders are delivered within approximately 3 business days, but this is an estimate and not a guaranteed delivery date. Business days exclude weekends and U.S. federal holidays.

Actual delivery time may vary because of order volume, inventory location, weather, carrier disruptions, address issues, or other circumstances outside our reasonable control. Any delivery estimate shown at checkout or in an order confirmation is also an estimate unless expressly identified as guaranteed.

Fulfillment Partners and Carriers

Orders may be fulfilled from different U.S. inventory locations and may be shipped by TUUMIIST or a third-party fulfillment partner. Depending on inventory and destination, an order may arrive through Amazon Logistics, UPS, FedEx, USPS, or another suitable carrier. Packaging or tracking notifications may identify the applicable fulfillment provider or carrier.

We may select or change the carrier or service level as long as the replacement service is reasonably comparable and does not increase the amount charged to you.

Shipping Charges

Any applicable shipping charge will be displayed at checkout before payment. Promotional or free-shipping offers may be subject to stated conditions. We do not add customs duties because we currently ship only within the United States.

Tracking

When tracking is available, we will send it to the email address or phone number provided with the order. Tracking information can take up to 24–48 hours to update after a shipping label is created.

Address Changes and Order Cancellation

Contact support@tuumiist.com as soon as possible if you need to cancel an order or correct the shipping address. We will try to help, but we cannot guarantee a change or cancellation after an order has entered fulfillment or shipped.

Customers are responsible for providing a complete and accurate delivery address. Additional shipping costs caused by an incorrect or incomplete customer-provided address may be deducted from a refund or charged before reshipment, except where prohibited by law.

Delays and Backorders

If we learn that we cannot ship within a time we expressly promised, we will notify you and provide a revised estimate when reasonably possible. You may agree to the delay or cancel the unshipped order for a full refund. If we cannot fulfill an order, we will cancel it and refund the amount paid for the unshipped item, including applicable shipping charges.

Lost, Damaged, or Missing Packages

Inspect your order promptly after delivery. If an item arrives damaged, defective, incorrect, or incomplete, contact support@tuumiist.com within 7 days of delivery and include your order number, a description of the issue, and clear photos or video when applicable.

For confirmed fulfillment errors or transit damage, TUUMIIST will provide an appropriate remedy, such as replacement parts, a replacement product, or a refund, at no additional return-shipping cost to you. Do not discard the product or packaging until we confirm that it is no longer needed.

If tracking shows delivery but you cannot locate the package, first check the delivery area, household members, neighbors, and the carrier. Then contact us promptly so we can help investigate. Carrier investigations and replacements remain subject to the facts of the claim and applicable law.

Refused and Undeliverable Packages

If a package is returned because it was refused or because the customer provided an incorrect, incomplete, or undeliverable address, we may deduct the actual outbound and return shipping costs from the refund, except where the refusal resulted from our error or where prohibited by law. We do not charge a restocking fee for eligible returns.

Contact

Questions about shipping may be sent to support@tuumiist.com.