FAQs

Frequently Asked Questions

Category title

1. How to extend my warranty?

Please send your order number to our support team:support@tuumiist.com
2. What should I do if the juicer parts are broken, missing, or lost due to human error?

If the parts from your juicer are confirmed to be damaged, missing, or accidentally lost, we will gladly provide a complimentary replacement once your order details are verified. Please share your order information, and we’ll assist promptly.
3. My slow juicer is leaking juice. What could be the problem?

Ensure that the water level does not exceed the lock indicator; otherwise, it may lead to leakage. Only fill the juicing container up to the designated lock mark to prevent spills and leaks.
4. My slow juicer is not working. What should I do?

Check if all parts are installed correctly according to the user manual. Ensuring proper assembly is crucial for the juicer to function correctly.
5. The rubber ring of my slow juicer has come off. What should I do?

Please contact us, and we will provide you with a guidance video to help you reattach the rubber ring correctly.